It happens to all of us at some time or another. Pushy salespeople who have bullied us into buying, intimidated us into trying something on or simply scared us out of a store. Who do they think they are? Have you ever been terrorized by a salesperson? What's do you do when it happens? Join others in sharing your horror stories and defense strategies
members say:
How much gratitude is enough?
I frequent a special boutique that has exactly the clothes I love to wear. The clothing is only sold in a few cities and they are far away from one another. The company does not sell online. So if I want this merchandise, I must go the boutique. When I first started buying there about 4 years ago, one saleswoman was particularly helpful. When I went back, I always asked for her and she actually did go out of her way to get me things I wanted, for instance, when my size was already sold out, she re-ordered it just for me. I enjoyed this special attention until she started calling me at home. When things came into the store that she thought I might like, she'd call me to let me know. At first I thought that was nice and went to the store to see what it was. But when it turned out to be something I didn't like at all, I felt obligated to buy it, or buy something, since she went to all that trouble for me. I did that a couple of times because I was afraid to hurt her feelings. But I'd go home resenting it, because I'd never wear those things. It became more and more difficult to say "no - that's not what I want". I feel taken advantage of. She helped me, it's true, but does that obligate me for life? Afterall, she got the sale each time she helped me. I decided that I have to tell myself that each time she helps me when I need it, she is doing it for her own sake - to make a sale - not really because she is interested in me. So beyond purchasing what she has taken extra trouble to get for me - I should not feel like I have to buy other things out of pure gratefulness. I wanted to tell others this because I think that salespeople get taught to make us think we have to be grateful, when actually they are just doing their job by helping us find what we want or need.
--Posted by June
I frequent a special boutique that has exactly the clothes I love to wear. The clothing is only sold in a few cities and they are far away from one another. The company does not sell online. So if I want this merchandise, I must go the boutique. When I first started buying there about 4 years ago, one saleswoman was particularly helpful. When I went back, I always asked for her and she actually did go out of her way to get me things I wanted, for instance, when my size was already sold out, she re-ordered it just for me. I enjoyed this special attention until she started calling me at home. When things came into the store that she thought I might like, she'd call me to let me know. At first I thought that was nice and went to the store to see what it was. But when it turned out to be something I didn't like at all, I felt obligated to buy it, or buy something, since she went to all that trouble for me. I did that a couple of times because I was afraid to hurt her feelings. But I'd go home resenting it, because I'd never wear those things. It became more and more difficult to say "no - that's not what I want". I feel taken advantage of. She helped me, it's true, but does that obligate me for life? Afterall, she got the sale each time she helped me. I decided that I have to tell myself that each time she helps me when I need it, she is doing it for her own sake - to make a sale - not really because she is interested in me. So beyond purchasing what she has taken extra trouble to get for me - I should not feel like I have to buy other things out of pure gratefulness. I wanted to tell others this because I think that salespeople get taught to make us think we have to be grateful, when actually they are just doing their job by helping us find what we want or need.
--Posted by June
something to think about
Would you rather walk into a store and be asked if you need any help, or walk into a store and watch the employees chat behind a counter and ignore you? Sometimes it depends on if a store is on commission or not. If not, they could careless if you bought anything, they still get paid the same. And stores also get whats called "secret shoppers" people who are hired by their company to pretend to shop, and the employee has a list of things that must be done with every sale and within a certain amount of time. Every retail job I've had has done this, some companies require more than others. But you don't want to be that employee who scored so bad they get written up or fired, I've seen it happen. Yes, for some people retail and sales is a career, but for most people they are working through college, in between jobs, or just simply trying to pay bills. They work long hours, especially during the holidays, deal with a boss in one hear and a customer in the other. And no matter, they must give service with a smile, no customer cares what kind of day they have had. Even as a female manager I've been to the point of breaking. Dealing with employees not showing up, getting really busy, the phone ringing, registers not working, sick, no breaks, people stealing merchandise, a lady mad and returning something, and all of this happened on Christmas Eve.
--Posted by
source from http://beauty.ivillage.com
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